"Using HHLA means that my lab results are consolidated in one place and visible on the web. HHLA’s Lab-in-a-Box^® program is easy to use. I get real-time results online and the trended results simplify the lab process and improves the patient experience. "

Pharmacy Manager
Infectious Disease Specialists
Ken Day

At HHLA, we believe the single most important factor to our success is how we treat our customers. That's why we've created a customer service department that not only addresses your questions and concerns, but also delivers valuable solutions you need to manage your business.

Personal Expertise. Our customer service representatives are medical technologists and laboratory specialists so they understand the unique issues you are facing. Representatives are available from 6 a.m. to 6 p.m. CST Monday through Friday and someone is always on call during the off hours. When you call our toll-free number, you will never get an automated attendant, you'll always get a live person on the other end. No matter what you need, they'll make sure that you get it as quickly as possible.

Reliable Resource. Our reps provide valuable management resources from education to customized reporting tools. They can train your staff on how to use the Lab-in-Box ^® kit to save time and money, or educate pharmacists on how to use WebHHLA^® for real-time results. They can also prepare a range of customized reports to provide you with statistics to manage your business more effectively. Some of the available reports are:

• Utilization reports by Location and/or by Nurse
• Cost Savings Analysis
• Quality Indicators
• Statistics for comparison with industry standards
• Other Specialized Reports upon request

For more information on services provided by the HHLA Customer Service Department, please contact your customer service representative at (888) 522-4452 or email us at customerservice@hhla.com.